Customer Service

Tack Worx Delivery and Returns

We hope you love shopping with Tack Worx. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Orders you place late on Friday, Saturday or Sunday, will not be processed until Monday. 

Orders are shipped 1 to 7 business days when ordered.

Returns and Replacements

We want you to be completely happy with your order from Tack Worx. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 30 days of receipt of merchandise.

Footwear:
Boots and shoes can not be returned if worn outside, in the barn/stable or in the saddle unless defective.  All returns must include the original packaging and tags.

Saddles:
Saddles sent back for reasons other than a manufacturers defect must be in new condition. Sweat marks, girthing marks, horse hair etc. may result in the refusal of the return.  If a saddle is damaged, we reserve the right to either repair or replace the saddle. 

 

Returns Address:

Tack Worx LLC
Returns Dept.
3122 Oryx Trl
Frisco, TX 75034